Undercarriage component suppliers, Astrak, have recently launched a free smartphone app for their UK customers.
Astrak is a market leader in supplying quality undercarriage parts and GET products for tracked construction equipment. The company manufactures and provide a wide array of tracked machinery, including excavators, mini-excavators, tracked robots, bulldozers, skid steer loaders, drilling rigs, crawler cranes, paver & planers, access platforms and many more.
The company’s customer service team is committed to providing the very best experience to their customers over the telephone, online and in-person. They have now created a tracking app to support their customers even further.
The free app, which is available for iOS and Android smartphones, allows customers to track their orders instantly by clicking a link found in an order confirmation delivered via email to the customer. If the customer has installed the app previously on their smartphone, clicking the link will automatically open it and display their order’s progress. If the app has not yet been installed on their smartphone, their device will automatically prompt them to download and install the app from the relevant online store.
Group Operations Manager John Wyllie commented, “Today’s announcement is very exciting for the customer service team here at Astrak. We are confident that our app will quickly become a valuable tool for all of our customers, especially for those located on active construction sites where information on deliveries is essential.” John continued, “Keeping pace with our commitment to enhance and develop the services that we currently provide our customers, we have already started work to extend the app’s functionality even further.”
Stephen Cope, Astrak’s Head of IT Operations, said, “The adoption of intelligent digital technology is vital to support our company’s extensive plans for growth over the next five years. It will also assist our customers in maximising profitability by having vital information such as the app provides available instantly at their fingertips.”
The company intends to roll the app out to Astrak’s other locations, including France, Germany and Denmark.
The app can easily be downloaded from both Google and Apple app stores by searching for “Astrak”.